Privacy Policy

Last updated: 8 September 2026

Nakhat by Janhvi ("Nakhat", "we", "us" or "our") operates the website nakhat.in and the Nakhat by Janhvi Android shopping application. This Privacy Policy explains what information we collect, why we use it, the services that may process it, how we protect it, and the choices available to you.

1. Information we collect

Depending on how you use the store, we may collect the following information:

• Account information: name, email address, phone number, account identifier and an encrypted/password-hashed credential. We do not store your password in plain text.
• Delivery information: recipient name, mobile number, address, city, state, PIN code and related delivery instructions.
• Order information: products purchased, quantities, prices, coupons, order status, cancellation/refund information, courier/tracking details and purchase history.
• Customer content: order notes, cancellation reasons and product reviews if you choose to submit them.
• Payment-related information: we store order/payment status and payment-provider references needed to confirm, reconcile or refund an order. Full card, bank-account, UPI PIN or similar payment credentials are entered into and processed by Razorpay and are not stored by Nakhat.
• Technical information: our web server and service providers may process IP address, browser/device information, request timestamps and security logs for operation, fraud prevention and troubleshooting. The Razorpay Android SDK may also process app interactions, diagnostics and device/other identifiers according to its configuration and privacy practices.

2. How we use information

• create and manage customer accounts;
• process carts, orders, payments, delivery, cancellations and refunds;
• send transactional messages such as order confirmations and shipping updates;
• provide customer support and respond to requests;
• maintain store security, prevent fraud and troubleshoot technical problems;
• meet accounting, tax, legal and regulatory obligations; and
• improve the reliability and usability of the Nakhat store.

We do not sell personal information and the current Nakhat Android app does not contain advertising SDKs.

3. Payment processing

Online payments are processed using Razorpay. When you choose an online payment method, certain checkout information such as your name, email address, mobile number, amount and order reference may be sent to Razorpay to complete the transaction. Payment credentials are handled by Razorpay under its own privacy and security practices. Cash on Delivery may also be offered when enabled by the store.

4. Service providers and disclosures

We may use service providers that process information on our behalf, including website hosting, transactional email delivery, payment processing, courier/logistics services and technical infrastructure. We may also disclose information when required by law, to protect users or our rights, to investigate fraud, or in connection with a legitimate business transfer. Service providers are expected to use information only for the services they provide to us.

5. Security

Nakhat uses HTTPS for the website and mobile API, does not permit clear-text HTTP traffic in the Android app, stores account passwords as secure password hashes, and limits administrative functions to authenticated administrators. No internet service can guarantee absolute security, but we use reasonable technical and organisational safeguards appropriate to the information we process.

6. Data retention

Account/profile and saved-address data are kept while your account is active or as needed to provide the service. When an account-deletion request is completed, profile information, saved addresses, reviews and other account-associated data are deleted or de-identified. We may retain limited non-identifying transaction records, payment references, or information that must be preserved for accounting, tax, fraud prevention, dispute handling or other legal obligations. Active-order information may be retained until the order is completed, cancelled or refunded.

7. Account and data deletion

You can request deletion directly inside the Android app from Account → Delete account & data, or use our public web deletion page even if the app is no longer installed:

REQUEST ACCOUNT DELETION

If there is no active order, the system may complete the deletion immediately. If an order is still being fulfilled, the request is recorded and can be completed after that order is delivered, cancelled or refunded. This prevents a deletion request from breaking an active delivery or refund process.

If you cannot access your account password, you can initiate an account-deletion request by contacting hello@nakhatbyjanhvi.com. We may request reasonable verification to protect the account from unauthorized deletion.

8. Your choices

You may update your profile, change your password, manage delivery addresses, request account deletion, and contact us about privacy questions. You can also choose not to create an account, although checkout/order-management features may require one.

9. Children

Nakhat is a general shopping service for handcrafted home décor and gifts and is not designed for children. We do not knowingly target children or intentionally collect children's personal information.

10. Changes to this policy

We may update this policy when our services, legal requirements or data practices change. The latest version will remain publicly available at this URL with the updated date shown above.

11. Privacy contact

Developer/Publisher: Nakhat by Janhvi
Website: nakhat.in
Privacy contact: hello@nakhatbyjanhvi.com